SSQAI questionnaire items were redesigned to adopt with Iranian airlines requirements and environmental circumstances in the Iran's economic and cultural context. After reviewing airline service quality criteria, SSQAI model was selected because of its comprehensiveness in covering airline service quality dimensions. In this study, a framework for measuring airline service quality in Iran is proposed. Until now a lot of researches has been performed in airline service quality evaluation in the world but a little research has been conducted in Iran, yet. This paper focuses on evaluating airline service quality from the perspective of passengers' view.
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